Frequently Asked Questions
Everything you need to know about shopping with Allied Pharmacy Group Pty Ltd.
What are your standard shipping times and costs?
We offer standard shipping across Australia within 3-5 business days for a flat rate of $9.95. Express shipping is available for $14.95, typically arriving within 1-2 business days. Orders over $150 qualify for free standard shipping.
What is your return policy for fashion items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items such as earrings and intimate apparel cannot be returned unless faulty.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing those figures to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
Allied Pharmacy Group Pty Ltd accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery status in real-time.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, because computer monitors and mobile screens vary, we cannot guarantee that your monitor's display of any color will be completely accurate.